Hamlar Pet Funeral & Crematory

Such wonderful customer service. They could not have been any nicer to me when I took in my cat. From the phone calls and questions to the time I took my cat in. I would recommend this place so very much! I felt such caring and compassion from them. And they were so kind. They made it so easy during my pets passing.

Kind and compassionate care for your family after the loss of a beloved pet. Highly recommended.

am sharing my experience with Hamlar Pet Cremation in Roanoke so that other pet owners can make informed decisions during an already heartbreaking time. My dog passed away Saturday night into Sunday morning, and I contacted Hamlar Pet Cremation for aftercare services. I want to be clear that the gentleman who came to pick up my dog was kind, respectful, and compassionate. My concerns are not with him, but with the communication, professionalism, and handling that followed. Over the course of approximately a day and a half, I spoke with at least three different employees. During each conversation, I specifically asked whether I would be allowed to come in and make my own clay paw impression, as Hamlar does not offer this service. I explained that I have professional experience in this field and understood what would be required. Every person I spoke with assured me that this would not be a problem and that I would be able to come see my pet and complete the impression myself. When the day came for me to do so, I was suddenly told this was not permitted. This directly contradicted what I had been told multiple times by multiple employees. I was then repeatedly pressured to make an immediate decision regarding an ink paw print before cremation could proceed. Due to the inconsistent information and lack of professionalism, I made the decision to retrieve my dog and transfer him to another facility. What was most upsetting was the condition my dog was in when he was returned to me. I understand the realities of postmortem changes and decomposition, and based on both personal and professional experience, his condition was not consistent with the timeline of less than two days since his passing. This raised serious concerns for me regarding the conditions in which animals are stored while in their care. I ultimately transferred my dog to Oakey’s Pet Funeral Home, where I felt confident he would be treated with the dignity and respect he deserved. Losing a beloved pet is one of the most painful experiences a family can go through. During that time, clear communication, professionalism, and compassionate care are essential. Unfortunately, that was not my experience with Hamlar Pet Cremation. I encourage other pet owners to carefully research their options before entrusting a beloved companion to this facility. I also believe it is important for pet owners to be aware that this facility handles the cremation of both humans and animals in the same location, which may be an important consideration for families when deciding on aftercare arrangements for their pets And loved ones.